FAQ

How to place an order with Express Banners
How can I contact you?
If you have a query regarding Express Banners please visit the Contact page.

Can I pick up my item?
No, pickup is not available, but banners leave our facility everyday and delivery is usually quick to Brisbane, Sydney, Newcastle and Melbourne city areas. If you have a dead line please contact us, we may be able to organise air freight for your banner.

How long does delivery take?

This will depend on your location. If you have a tight deadline you might like to contact us before placing your order so that we can check the expected delivery time for your location.

Whilst our production service is an express service, we have no control over the couriers ability to deliver in the time frame that we would appreciate and as such we at no time offer an over night delivery service as standard. Our banner printing service is next day dispatch only.  Generally delivery will take one to two business days to most major centres. Remote locations may take up to one week. Urgent delivery may be arranged at additional charges. 

How much does it cost to create an account?

It's free to create an account.

How do I pay for my order?

Once you have added products to your shopping cart, complete the payment for your order via credit card.

What Credit Cards are accepted on the site?

The credit cards accepted on the site include Visa and MasterCard. We do not accept American Express at this time.

How do I create an account?

Click on the "My Account" button at the top of the home page. Click on the "Register a new account" button. Enter the required information, and click on the "Submit" button.

I have forgotten my password

If you have forgotten your password, please click on the "Forgot your password" link on the Log In page. Enter your email address, and you will be sent a confirmation email with your new password information. If you do not receive an email, check your spam or junk mail folders.

I would like to make a change to my account details

Click "My Account" and enter your email address and password. Change your account details as required, and then click "Apply"

Can I cancel and receive a refund for my order?

Once your order is submitted, it uploads directly into an automated processing system. Unfortunately, the system is unable to be altered, so we cannot cancel and refund your order.

I have placed my order and realised I have made a mistake and would like to make a change. How can I do that? 

Please use the contact us page and inform us immediately. If production has commenced we may not be able to make any changes to your order.

I am not happy with the quality of my products, who can I talk to?

Please contact Customer Support via the contact us page.

I have not received a confirmation email from Express Banners. Will my order be processed?

If you do not receive a confirmation email from Express Banners for your order, please check the spam folder of your email program. If your Express Banners confirmation email is not there, please contact Customer Support to confirm that your order has been received.

How can I check the status of what I have ordered online?

Click "My Account" and sign In. The current status of your most recent orders will be displayed. A description of each status can be seen below:
In Progress - Your order has been received by our system and the you artwork is being processed.
In Production - Your artwork is in the process of being printed and assembled.
Shipped - Your order has been shipped. Most orders will be delivered in 1-2 working days. A confirmation email will be sent to you to confirm that your order has been shipped. This email will contain tracking details for the courier.

My Order Status is 'Shipped' why I have still not received my order?

Your order status will display as 'Shipped' once your order has been dispatched from the our warehouse. You will need to use the courier tracking number to obtain the status of your parcel.

How long does it take to process my order?

Your order will be printed and despatched from our warehouse the next business day. This lead time may vary if our print queue has been filled and we have reached our maximum orders for that day. In the even that delays are expected we will contact you immediately.

I have only received part of my order. 

Please contact our customer service team immediately.

Can I change the shipping address, pick up location or contact phone number after my order has been placed?

Once an order has been finalised and submitted for processing, it may not be possible to make any changes to your order, including the delivery address and contact phone number. Please contact us directly to discuss.

How do I upload my artwork?

Select which product you wish to order. You will then be asked to upload your artwork.

What format does my artwork need to be to upload?

The system will accept JPEG, PDF, and ZIP file formats. If you are unable to supply these formats please contact customer support.